Yorkshire Sharpening – Terms and Conditions

1. Service Overview

Yorkshire Sharpening provides professional sharpening services for clipper blades, scissors and knives via mobile visits, postal service, and drop-off locations. All services are subject to these Terms and Conditions.

2. Booking & Appointments

• Mobile visits must be booked in advance and are subject to availability.
• Postal sharpening requires completion of the order form and secure packaging or can be ordered via our shop on our website. 
• Drop-off services must follow the designated location’s instructions and operating hours.

3. Pricing & Payment

Sharpening 

• Prices are listed on our website and may vary based on blade type, quantity, and service method.
• Payment is due upon completion of service or prior to dispatch for postal orders.
• We accept cash, card, and online payments. Invoices are available upon request.

Servicing/Repair

• Prices vary based on clipper brand, condition, and required repairs.
• A quote will be provided before any additional parts are fitted.
• Payment is due upon completion or prior to dispatch for postal orders.
• There is a £10 diagnostic fee. This is deducted if the customer goes ahead with the repair. 

Please note that if the customer decides not to have the machine repaired then these will be returned dismantled. 

4. Turnaround Times

Sharpening

• Mobile service: Same-day or scheduled return depending on location.
• Postal service: Typically 2–5 working days from receipt.
• Drop-off: Usually ready within 2–3 working days.

Servicing/Repairs

• Turnaround is usually 1-2 weeks from receipt. 

Note: Turnaround times are estimates and may vary due to volume or unforeseen delays.

5. Quality Guarantee

We strive to deliver the highest standard of sharpening. If you’re not satisfied, please contact us within 7 days of service. We’ll assess and, if appropriate, re-sharpen at no extra cost.

6. Liability/Warranty

• Yorkshire Sharpening is not liable for damage caused by improper use after sharpening.
• We are not responsible for loss or damage during transit for postal orders unless insured shipping is selected when sent out by Yorkshire Sharpening.  
• Any parts replaced on a clipper service is covered by a 3 month guarantee from date of return.
• Damage from misuse, wear and tear, or electrical faults not addressed during service is excluded.
• Upon receipt of your equipment being returned, please check your goods to make sure there are no damages or incorrect items received. If any of these issues arise we must be notified with 7 days of receipt of goods. If we have not been notified within this period Yorkshire Sharpening take no responsibility in rectifying any issues. 

7. Returns & Refunds

• Refunds are only issued for services not rendered or in cases of proven fault.
• Re-sharpening is offered as a first resolution for dissatisfaction.

8. 📦 Postal Safety

• Customers are responsible for securely packaging blades/clippers for postal service.
• We recommend tracked and insured shipping.
• Yorkshire Sharpening is not liable for loss or damage during transit unless insured shipping is selected.
• Blades/Scissors/Clippers should be sent to: 

Yorkshire Sharpening & Supplies Ltd
9 The Oaks
Guiseley
Leeds
LS20 9EL

9. Customer Responsibilities

• Ensure tools are clean and free from debris before sending or handing over.
• Provide accurate contact and delivery information.
• Use appropriate packaging for postal orders.

10. Privacy & Data

Customer data is handled in accordance with UK GDPR. We do not share personal information with third parties except as required to fulfill services.

11. Changes to Terms

Yorkshire Sharpening reserves the right to update these Terms and Conditions. Customers will be notified of significant changes via our website or email.